Important information

Licensing & complaints

Licensing

Insuretech Services Pty Ltd (ABN 26 683 621 285) trading as WeatherIt is an Authorised Representative (No. 001317725) of Mitsui Sumitomo Insurance Co., Limited (ABN 49 000 525 637) (AFSL 240816).

Complaints

If you have a complaint, please contact us first at hello@weatherit.ai and we will work to resolve it. If your complaint is not resolved to your satisfaction, you may have the right to refer it, free of charge, to the Australian Financial Complaints Authority (AFCA) on 1800 931 678.

General Insurance Code of Practice

Mitsui Sumitomo Insurance Co., Limited is a subscriber to the General Insurance Code of Practice. You can read the Code and learn about the Code Governance Committee at General Insurance Code of Practice.

General information

This is general information only and does not take into account your personal circumstances. Please read the Policy Wording and Privacy Policy before purchasing.

Financial hardship

Licensing & complaints

Licensing

Insuretech Services Pty Ltd (ACN 683 621 285), trading as WeatherIt, acts as an agent of Mitsui Sumitomo Insurance Co., Ltd NZBN 9429039809810 (registered as an overseas company in New Zealand) (FSP No. 20661), and is registered in New Zealand as an overseas company (Registration No. 9394774, NZBN 9429053384041).

Financial strength rating

Mitsui Sumitomo Insurance Co., Ltd has a financial strength Rating of A+ issued by both AM Best and Standard & Poor's.

Fair Conduct Programme

Mitsui Sumitomo Insurance Co., Ltd maintains a Fair Conduct Programme to ensure customers are treated fairly. You can read it here: Fair Conduct Programme.

Fair Insurance Code

Mitsui Sumitomo Insurance Co., Ltd is a member of the Insurance Council of New Zealand and it supports the Fair Insurance Code. You can read the Fair Insurance Code by visiting the Insurance Council of New Zealand website.

Complaints

If you have a complaint, please contact us first at hello@weatherit.ai and we will work to resolve it. If it is not resolved to your satisfaction, you can refer it, free of charge, to the Insurance & Financial Services Ombudsman (IFSO) Scheme at www.ifso.nz.

Insurance & Financial Services Ombudsman

Mitsui Sumitomo Insurance Co., Ltd is a member of the Insurance & Financial Services Ombudsman Limited (IFSO), an independent dispute resolution scheme. IFSO may be contacted using the contact details below:

• Email: info@ifso.nz
• Phone: 0800 888 202
• Physical address: Level 2, Solnet House, 70 The Terrace, Wellington 6143
• Postal address: IFSO Scheme, PO Box 10-845, Wellington 6143

General information

This is general information only and does not take into account your personal circumstances. Please read the Policy Wording and Privacy Policy before purchasing.