Common questions
How do I purchase WeatherIt protection?
Visit our bookings page at https://enjoyit.weatherit.ai/
Simply select where you're going or where your event/experience is, when it is and how many days you wish to be covered, and what the daily amount you wish to be covered.
Confirm the quote details then proceed to checkout and enter your payment details. Before you buy, you will see the premium, your fixed daily payout amount, the rainfall trigger, and your coverage hours — so you know exactly what you are covered for before you pay.
Licensing & complaints
Licensing
Insuretech Services Pty Ltd (ACN 683 621 285), trading as WeatherIt, acts as an agent of Mitsui Sumitomo Insurance Co., Ltd NZBN 9429039809810 (registered as an overseas company in New Zealand) (FSP No. 20661), and is registered in New Zealand as an overseas company (Registration No. 9394774, NZBN 9429053384041).
Financial strength rating
Mitsui Sumitomo Insurance Co., Ltd has a financial strength Rating of A+ issued by both AM Best and Standard & Poor's.
Fair Conduct Programme
Mitsui Sumitomo Insurance Co., Ltd maintains a Fair Conduct Programme to ensure customers are treated fairly. You can read it here: Fair Conduct Programme.
Fair Insurance Code
Mitsui Sumitomo Insurance Co., Ltd is a member of the Insurance Council of New Zealand and it supports the Fair Insurance Code. You can read the Fair Insurance Code by visiting the Insurance Council of New Zealand website.
Complaints
If you have a complaint, please contact us first at hello@weatherit.ai and we will work to resolve it. If it is not resolved to your satisfaction, you can refer it, free of charge, to the Insurance & Financial Services Ombudsman (IFSO) Scheme at www.ifso.nz.
Insurance & Financial Services Ombudsman
Mitsui Sumitomo Insurance Co., Ltd is a member of the Insurance & Financial Services Ombudsman Limited (IFSO), an independent dispute resolution scheme. IFSO may be contacted using the contact details below:
- Email: info@ifso.nz
- Phone: 0800 888 202
- Physical address: Level 2, Solnet House, 70 The Terrace, Wellington 6143
- Postal address: IFSO Scheme, PO Box 10-845, Wellington 6143
General information
This is general information only and does not take into account your personal circumstances. Please read the Policy Wording and Privacy Policy before purchasing.