Making a Complaint

V1.0 (15/10/2026) AU

If something has gone wrong, we want to hear about it. This document explains how to make a complaint about WeatherIt rain insurance and what happens next.

In this document, “we”, “us” and “our” mean Insuretech Services Pty Ltd (ABN 26 683 621 285) trading as WeatherIt, an Authorised Representative (No. 001317725) of the insurer, Mitsui Sumitomo Insurance Co., Limited (ABN 49 000 525 637) (AFSL 240816).

How to make a complaint

Email us at hello@weatherit.ai. Please include your name, your policy number if you have one, what happened, and what you would like us to do.

Making a complaint is free. If you need help, someone else can make the complaint for you, or you can contact us through the Translating and Interpreting Service (TIS National) on 131 450 or the National Relay Service.

What we will do

• We will acknowledge receipt of your complaint within 1 business day.
• We will keep you informed and aim to give you our final response within 30 days.
• If we need more time, we will tell you why and let you know that you can contact AFCA.

If you are not happy with our response

If you are not happy with the outcome, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme. AFCA’s service is free of charge to you.

• Website: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complaints to AFCA, so you should act promptly. If AFCA can hear your complaint and makes a determination about it, we have to comply with it but you don’t.